Sign In
The CEO Views Small logos
  • Home
  • Technology
    Artificial Intelligence
    Big Data
    Block Chain
    BYOD
    Cloud
    Cyber Security
    Data Center
    Digital Transformation
    Enterprise Mobility
    Enterprise Software
    IOT
    IT Services
    Innovation
  • Platforms
    How IBM Maximo Is Revolutionizing Asset Management
    How IBM Maximo Is Revolutionizing Asset Management
    IBM
    7 Min Read
    Optimizing Resources: Oracle DBA Support Services for Efficient Database Management
    Oracle
    Oracle
    9 Min Read
    The New Google Algorithm Update for 2021
    google algorithm update 2021
    Google
    5 Min Read
    Oracle Cloud Platform Now Validated for India Stack
    Service Partner Horizontal
    Oracle
    3 Min Read
    Oracle and AT&T Enter into Strategic Agreement
    oracle
    Oracle
    3 Min Read
    Check out more:
    • Google
    • HP
    • IBM
    • Oracle
  • Industry
    Banking & Insurance
    Biotech
    Construction
    Education
    Financial Services
    Healthcare
    Manufacturing
    Mining
    Public Sector
    Retail
    Telecom
    Utilities
    Gaming
    Legal
  • Functions
    RISMA Systems: A Comprehensive Approach to Governance, Risk and Compliance
    Risma Systems
    ENTREPRENEUR VIEWSGDPR
    9 Min Read
    Happiest Minds: A “Privacy by Design” approach is key to creating GDPR compliant businesses
    Happiest Minds 1
    GDPR
    8 Min Read
    Gemserv: GDPR 2020 and Beyond
    Gemserv 1
    GDPR
    9 Min Read
    ECCENCA:GDPR IS STILL AN UNTAMED ANIMAL
    eccenca 1
    GDPR
    6 Min Read
    Boldon James: HOW ENTERPRISES CAN MITIGATE THE GROWING THREATS OF DATA
    Boldon James 1
    GDPR
    8 Min Read
    Check out more:
    • GDPR
  • Magazines
  • Entrepreneurs Views
  • Editor’s Bucket
  • Press Release
  • Micro Blog
  • Events
Reading: Volume.ai: Because Modern Customers Need Advanced Tool For Better Experience
Share
The CEO Views
Aa
  • Home
  • Magazines
  • Enterpreneurs Views
  • Editor’s Bucket
  • Press Release
  • Micro Blog
Search
  • World’s Best Magazines
  • Technology
    • Artificial Intelligence
    • Big Data
    • Block Chain
    • BYOD
    • Cloud
    • Cyber Security
    • Data Center
    • Digital Transformation
    • Enterprise Mobility
    • Enterprise Software
    • IOT
    • IT Services
  • Platforms
    • Google
    • HP
    • IBM
    • Oracle
  • Industry
    • Banking & Insurance
    • Biotech
    • Construction
    • Education
    • Financial Services
    • Healthcare
    • Manufacturing
    • Mining
    • Public Sector
    • Retail
    • Telecom
    • Utilities
  • Functions
    • GDPR
  • Magazines
  • Editor’s Bucket
  • Press Release
  • Micro Blog
Follow US
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
The CEO Views > Blog > Magazine > Volume.ai: Because Modern Customers Need Advanced Tool For Better Experience
Magazine

Volume.ai: Because Modern Customers Need Advanced Tool For Better Experience

The CEO Views
Last updated: 2022/09/12 at 3:21 AM
The CEO Views
Share
Volume
Volume

Today’s rate of technological change is unprecedented and that will only accelerate. The challenges organizations are facing are how they transform their businesses to take early advantage of the technologies that will disrupt many established business and operating models. Second to that is the impact these changes will have on humans and their behaviors. People generally don’t like changes and have set routines that can cause stress and anxiety if these are impacted. In order to take full advantage of transformational technologies, organizations will have to engage with their employees, partners and customers to ensure that they adapt and engage positively. Another challenge is understanding hype over reality. Most businesses struggle to understand which technology to adopt and have naive strategies on how and where they need to apply these. So education is another area that needs more attention.

Volume.ai has focused on all these areas and created a market place to offer solutions and services to aid the organizations who aim to grow faster by offering better customer experience. The company was established to offer greater value to organizations across multiple sectors from their current or pending chatbot investment, with its new tools that will allow them to self-manage their chatbot real estate without a high dependency on third party vendors. Consumers these days being more empowered with online services, has also opened a scope for organizations to better analyze their customers through voice-first technologies. Volume.ai grabbed this opportunity to create a better platform to enhance customer experience.

“Volume.ai was established to offer greater value to organizations across multiple sectors from their current or pending chatbot investment, with its new tools that will allow them to self-manage their chatbot real estate without a high dependency on third party vendors.”

Within the world of AI, Volume.ai’s facet is Conversational AI and Natural Language Processing (NLP). The company is witnessing the emergence of middleware that will help organizations to gain greater value from their chatbot real estate and make it easier to scale and manage their conversational ecosystem. Volume.ai’s early involvement in developing credible enterprise-class chatbots led the company to a number of challenges that at the time were prohibiting the adoption and deployment of these technologies.

Volume.ai recently launched QBox a pure play AI Middleware SaaS product that allows organizations to understand how their chatbots are performing and how these can be scaled quickly and accurately with a high degree of confidence. Its Conversational platform, ‘Big Brain Chatbot’ uses QBox to automatically test the client’s chatbot(s) to see which areas perform well and which areas need retraining. By visualizing the status of the chatbot at an intent level, organizations can develop NLP data model quickly and easily. Big Brain Chatbot assures that chatbot real estate is fully optimized before it’s in active use.

“One of our most innovative case studies is for a major global commercial bank,” says Chris Sykes, CEO, Volume.ai. Using its underlying framework and speech recognition technology, the company has created an AI application that enables the commercial bank’s Relationship Managers and Relationship Directors to narrate a contact report straight after a meeting with a business customer. The app is trained to understand the bank’s own lingo, as well as general banking terms and acronyms. The app also integrates with the bank’s business workflow and management tools such as Microsoft Teams and Planner and the future Dynamics. This means that any action post meeting can be assigned automatically, saving valuable admin time to improve efficiency, productivity and deliver better customer service. The app has helped to reduce the time taken to produce a written report from 25-40 minutes to 5-10 minutes, saving a month’s worth of admin a year. Moreover, the bank gets full access to the transcript and a complete audit trail on the customer’s engagement history.

Volume.ai aims to be able to integrate seamlessly with legacy applications in the enterprise and derive greater insight from the various data sources in and around an organization’s IT infrastructure. The company is also working on better understanding a person’s mood and personality insights from a single or multiple interactions. This will allow it to create dynamic dialogs based on a person’s personality and behaviors and enable a brand or organization to deliver more personalized customer experience. Volume.ai will also shift towards image recognition and speech recognition to get the ability to identify an individual from their image and allow even greater levels of engagement and personalization.

The CEO Views March 9, 2020
Share this Article
Facebook Twitter LinkedIn Email Copy Link
Previous Article Natterbox Natterbox: Disrupting the Global Concept of Telephone Services
Next Article ZUDY Zudy: Low-Code for Enterprise Applications, NO LIMITS
Conditions Necessary to Access Sensitive Compartmented Information

Conditions Necessary to Access Sensitive Compartmented Information

October 29, 2024
Gregor Brajovic
ENTREPRENEUR VIEWS

Gregor Brajovic: Leading the Way Towards a Sustainable Future

The CEO Views By The CEO Views October 23, 2024
What You Should Expect When You Hire a Long Term Software Development Partner
IT Services

What You Should Expect When You Hire a Long-Term Software Development Partner

The CEO Views By The CEO Views December 20, 2024
Evoloshen
ENTREPRENEUR VIEWS

Evoloshen: Bringing Work Culture Business Transformation

The CEO Views By The CEO Views February 26, 2024
DevOps for Dummies
Technology

DevOps for Dummies: A Beginner’s Guide to Streamlining Software Development

The CEO Views By The CEO Views February 24, 2025

Energy Industry Must-Knows For CEOs

May 19, 2025

CBD Vape Pen Is Best Bought Locally: Here Are Top 7 Reasons

May 19, 2025

Common Challenges Faced by Ukrainians and Foreigners in Immigration Processes: How Attorneys Can Help

May 19, 2025

Why In Home Dog Grooming NYC Is Growing in Popularity

May 19, 2025

You Might Also Like

Madeleine Jarl, CEO
ENTREPRENEUR VIEWS

Madeleine Jarl: A Women Leading with Vision and Heart

7 Min Read
Tammy Sweeney, CEO
ENTREPRENEUR VIEWS

Tammy Sweeney: A Leadership Role Shaped with Tenacity, Resilience, and Curiosity

9 Min Read
Nobue (NOCCI) Yamashita, CEO
ENTREPRENEUR VIEWS

NOCCI: A Trailblazing Leader in the Spiritual World

7 Min Read
Monica Robles, Founder & President
ENTREPRENEUR VIEWS

Monica Robles: A Leadership Journey of Self-Discovery and Beyond

8 Min Read
Small logos Small logos

© 2025 All rights reserved. The CEO Views

  • About Us
  • Privacy Policy
  • Advertise with us
  • Reprints and Permissions
  • Business Magazines
  • Contact
Reading: Volume.ai: Because Modern Customers Need Advanced Tool For Better Experience
Share

Removed from reading list

Undo
Welcome Back!

Sign in to your account

Lost your password?