If anything that hasn’t remained the same and is constantly changing, it is the technology around which the world is being built upon. The pace at which it is evolving is mesmerising. The way it is bringing changes in people’s lives is really commendable. Digital transformation is one such change that technology brings into people’s lives.
Digital technology includes all electronic tools, automatic systems, technological devices and resources that generate, process or store information. The technology enables immense amounts of information to be compressed on small storage devices that can be easily preserved and transported.
Digitization also quickens data transmission speeds. Digital technology has transformed how people communicate, learn, and work. Throughout history, technological revolutions have changed the labour force: creating new forms and patterns of work, making others obsolete, and leading to wider societal changes.
VerseOne Group is a leading provider of digital transformation solutions to Social Housing, Healthcare, local government and the wider commercial market.
In the health sector, technologies are helping to save lives, diagnose diseases and extend life expectancy. In education, virtual learning environments and distance learning have opened up programmes to students who would otherwise be excluded. Public services are also becoming more accessible and accountable. Big data can also support more responsive and accurate policies and programmes. Enterprises around the world are embracing modern technologies to digitally transform their business to create new opportunities and efficiencies towards generating higher revenues. With a view to creating secure, trustful, and viable ecosystems spanning wider geographies, businesses are looking out for enterprise-grade technology solutions that can be leveraged across their global estate. VerseOne Group is one such organisation which have remained a pioneer in offering digital solutions to its large customer base.
Introduction
VerseOne Group is a leading provider of digital transformation solutions to Social Housing, Healthcare, local government and the wider commercial market. Digital technologies have advanced more rapidly than any innovation in our history – reaching around 50% of the developing world’s population in only two decades and transforming societies. Technology can be a great equaliser by enhancing connectivity, financial inclusion, access to trade and public services. Their driving force is to provide their customers with innovative solutions, delivered across multiple channels, that produce outstanding customer engagement and user experiences. These first-class digital solutions enable their customers to gain a real competitive advantage through enhancing their brand and delivering even greater value and services to their audiences and employees.
Alan Neilson, Founder and Executive Chairman, founded VerseOne Group Ltd in 2004, intending to use innovative technologies to positively impact people’s lives. The continuation of the “digital revolution has sometimes been likened to yesterday’s industrial revolution. It’s occurring quickly and exponentially. He guesses that VerseOne is ideally positioned to bridge the gap between specialised digital solutions and deep expertise. The COVID-19 pandemic has expedited the implementation of digital transformation plans across many organisations. The crisis has brought to light where the job needs to be done.
The COVID-19 pandemic has had a significant impact on customers and client personnel. We all learned to adapt to a new way of working by ourselves. They have been busier than ever, helping their customers roll out their own plans so that they in turn can provide a more efficient digital service to their customers. They want to continue with their agenda of being a force for good. They are talking about Artificial Intelligence and this being blended with powerful digital platforms such as VerseOne’s Digital Experience Management platform in order to turn content into meaningful and actionable information to offer real insights and more effective decision making. VerseOne is working on several exciting propositions in its field through its own AI engine and intelligent API integration layer as well as collaborating with other key players in the market, such as Microsoft, BluePrism and Pay360 from Capita.
Services that VerseOne Group offers
VerseOne is a customer-centric organisation, and they do this by working in partnership with their customers. Their 360 Total Engagement Programme puts their customers at heart, giving them the best experience possible. Starting with their first engagement, from their thought leadership, webinar programme, through their bid process, strategic planning & project scoping, and a full range of digital media and creative services and project management.
It is a powerful combination when they truly understand what their customer needs and combine that with a workforce that can translate that need into a successful digital solution and deliver value every time. The company considers the people who make up the team within the business as the biggest asset and empowers them to make prolific contributions toward achieving its vision. Their principle is superior, and they are always evaluating the latest products, best practising methods, trends and how better they can implement them into their offerings. Things that they are looking at in the future are better integration of disparate systems through their data integration tool, Autevo. Better integration allows organisations to surface the correct data to users, such as customer-facing portals for Social Housing or intelligent work hubs for the NHS.
What future holds for the organisation
They want to continue with their goals of being a force for good. They feel having successfully created powerful digital solutions that personalise and make available vital business content to the customer and the workforce alike. They feel the next 3 – 5 years is all about harvesting this know-how and combining it with the other independently mined data to offer real insights and more effective decision making.
As said earlier, digital adoption is going to continue exponentially because, in their opinion, it is analogous to the Last Industrial Revolution. The fields of Artificial intelligence, Machine Learning, and accelerated automation through combining the Internet of Things is extremely sensational. They should expect to see the IoT deliver more precise, “data-based,” and personalised solutions to all manner of things.
The challenge for humankind is to take judicious, fair, and appropriate advantage of the best these technologies offer. Certainly, intelligent wearable tech combined with telehealth offers enormous opportunities for proactive and cost-effective anytime and anyplace health care. This is especially appropriate for those less developed parts of the world. In the social services and housing setting, having AI-based personalised portals proactively and cost-effectively delivering essential services will increasingly become commonplace.
