Sign In
Small logos Small logos
  • Home
  • Technology
    Artificial Intelligence
    Big Data
    Block Chain
    BYOD
    Cloud
    Cyber Security
    Data Center
    Digital Transformation
    Enterprise Mobility
    Enterprise Software
    IOT
    IT Services
  • Platforms
    The New Google Algorithm Update for 2021
    Google algorithm update for 2021
    Google

    Google is continuously making improvements to its algorithm and how websites are ranked on its organic search results page. This…

    5 Min Read
    Oracle Cloud Platform Now Validated for India Stack
    Service-Partner-Horizontal
    Oracle

    ORACLE OPENWORLD — Oracle today announced that the Oracle Cloud Platform has been validated to develop applications using India Stack…

    3 Min Read
    Oracle and AT&T Enter into Strategic Agreement
    Oracle

    Oracle today announced that AT&T signed an agreement to move thousands of its large scale internal databases to Oracle’s Cloud…

    3 Min Read
    IBM and Andrés Cepeda introduce First ‘Cognitive Music’ Project in Latin America
    IBM-Watson
    IBM

    IBM (NYSE: IBM) and Grammy-winning Colombian singer, songwriter and producer Andrés Cepeda will partner to collaboratively compose the artist’s next…

    3 Min Read
    Alpine Consulting Launches New eCommerce Website for Dana Rebecca
    IBM

    The new website will provide clients with the ability to more easily browse the latest innovations and designs in the…

    2 Min Read
    Check out more:
    • Google
    • HP
    • IBM
    • Oracle
  • Industry
    Banking & Insurance
    Biotech
    Construction
    Education
    Financial Services
    Healthcare
    Manufacturing
    Mining
    Public Sector
    Retail
    Telecom
    Utilities
  • Functions
    RISMA Systems: A Comprehensive Approach to Governance, Risk and Compliance
    Risma Systems
    ENTREPRENEUR VIEWSGDPR

    RISMA Systems was founded in 2014 by Lars Nybro Munksgaard, who initially developed a system that helped accountants and lawyers…

    9 Min Read
    Happiest Minds: A “Privacy by Design” approach is key to creating GDPR compliant businesses
    Happiest-Minds
    GDPR

    We are currently living in two different worlds – the digital world and the physical one. One day the twain…

    8 Min Read
    Gemserv: GDPR 2020 and Beyond
    Gemserv
    GDPR

    As a professional services business operating in a world driven by data and technology, Gemserv like many businesses,  finds itself…

    9 Min Read
    ECCENCA:GDPR IS STILL AN UNTAMED ANIMAL
    GDPR

    Enterprises often restrict their privacy management strategy to customer data only. Though it is the personal data of employees, spread…

    6 Min Read
    Boldon James: HOW ENTERPRISES CAN MITIGATE THE GROWING THREATS OF DATA
    GDPR

    As we fast approach the second anniversary of the implementation of GDPR, the impact it has had on businesses and…

    8 Min Read
    Check out more:
    • GDPR
  • Magazines
  • Entrepreneurs Views
  • Editor’s Bucket
  • Press Release
  • Micro Blog
Reading: Development of ITSM
Share
The CEO Views
Aa
  • Home
  • Magazines
  • Enterpreneurs Views
  • Editor’s Bucket
  • Press Release
  • Micro Blog
Search
  • Home
  • Technology
    • Artificial Intelligence
    • Big Data
    • Block Chain
    • BYOD
    • Cloud
    • Cyber Security
    • Data Center
    • Digital Transformation
    • Enterprise Mobility
    • Enterprise Software
    • IOT
    • IT Services
  • Platforms
    • Google
    • HP
    • IBM
    • Oracle
  • Industry
    • Banking & Insurance
    • Biotech
    • Construction
    • Education
    • Financial Services
    • Healthcare
    • Manufacturing
    • Mining
    • Public Sector
    • Retail
    • Telecom
    • Utilities
  • Functions
    • GDPR
  • Magazines
  • Entrepreneurs View
  • Editor’s Bucket
  • Press Release
  • Micro Blog
Follow US
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
The CEO Views > Blog > Technology > IT Services > Development of ITSM
IT Services

Development of ITSM

CEO
Last updated: 2022/11/07 at 4:40 AM
CEO
Share
ITSM
SHARE

ITSM is about optimizing IT by reducing manual labour with automation. It is controlled by a workflow management system and a tool for a configuration management database that deals with incidents, service requests, problems and changes and connects incident, service request, problem and change in records with each other. This helps increase IT efficiency and productivity through defined roles and responsibilities, reducing system issues. Moreover, it also aids process implementation based on best practices, eventually saving costs. ITSM has a system buildup that supports counter-regulatory and compliance challenges with higher visibility and understanding of IT services. ITSM also has several business benefits such as a thorough analysis of the system provides a better understanding of business needs and the advanced IT service offers higher business productivity with increased value and cost-efficiency. Along with better customer satisfaction, ITSM improves governance and reduce risk, while increasing competitive advantage. It ensures the right ROI for organizations by providing an appropriate mix of people, processes, and technology.

ITSM is a step by step procedure that scans the entire IT of an organization and thus needs a service strategy first before moving into the operation. It is crucial to have a logical and convenient framework for an organization’s ITSM process building. The strategy should be built after a complete analysis of the company and should include everything from defining the services that the organization will offer, recognizing and developing the required assets to keep processes moving, and strategically planning every step. But to meet business demands, one should also plan and design the IT services the organization offers. This service designing process takes care of the ongoing services for their further development, apart from creating and designing new services.

But once the designs for IT services and their processes have been finalized, it’s important to build them and test them out to ensure that processes flow according to the needs of the client. While designing the procedure, the IT team needs to ensure that the designs do not interfere with the services of the organization. Generally, the problem occurs when the IT service processes are upgraded or redesigned, because such transitions involve risk, to control which, the process should include change management, evaluation, and risk management and be proactive during transitions.

Then comes the implementation process, which involves the service operation. As the newly developed designs are implemented in a live environment, it is ideal to closely monitor the processes and workflows. Even though the process had been tried and tested a few hacks might come up from here and there, especially when customers start using the services. To ensure continuity in service delivery, the IT team needs to be proactive.

Post-implementation needs continual service improvement (CSI) because implementing IT processes successfully is not the final stage in any organization. IT has a never-ending scope of improvement and innovation on upcoming technology and issues. Moreover, with time, customer needs and demands also keep growing. To identify the areas that need improvement and changes, organizations can make use of Key performance indicators (KPIs) and metrics. As a permanent solution, IT help desk management solutions should always be available to offer automation, real-time analytics, and customizable ITSM processes.

Even though explained in brief, ITSM has a lot more in it and is a vast topic to discuss. ITSM looks into every intricate part of the IT of an organization right from its initiation to execution and even after that.

CEO July 31, 2019
Share this Article
Facebook Twitter LinkedIn Email Copy Link
Previous Article Greg Pritchett, Chairman and co-founder of Marval Software Limited 30 years of Service Management – how far have we come?
Next Article Technology Trends Technology Trends in ITSM
Leave a comment

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

The Ascendant Group: Redefining the Power of Strategic Branding

The Ascendant Group helps CEOs, retired athletes, and executive leaders…

November 7, 2022
Press Release
Telefónica Tech Identifies The Cybersecurity Landscape Shifts Amidst Rising Threats With The Help Of Recent Stats

The ever-changing Disaster Recovery landscape is witnessing a significant transformation in recent…

3 Min Read
CANON BUSINESS
ENTREPRENEUR VIEWS
CANON BUSINESS PROCESS SERVICES: Leveraging Innovation and Advanced Services to Help Clients Succeed

CEO Views has named Canon Business Process Services (Canon) as one of…

9 Min Read
Need to Know Before Getting a Business Loan
Financial Services
Things You Need to Know Before Getting a Business Loan

Today, small businesses have a variety of financing options that were never…

6 Min Read
ANDREWRIPPS
Magazine
Bendcare: Delivering Predictable, High-Quality, Cost-Effective Outcomes

Bendcare was established to fulfill the unmet need for a new approach…

5 Min Read

Skybridge Americas: Revolutionizing Customer Service With Talent and IT Innovation

Investing in customer experience has proven…

September 18, 2023

YELLOW BRICK ROAD: Unleashing Child’s Imagination With Unique Child Care Programs

Early childhood offers a critical window…

September 18, 2023

The ROI Of A Clean Workplace: Unseen Benefits Revealed

The ROI Of A Clean Workplace:…

September 18, 2023

PATRICK R. RICCARDS: Transforming The Teaching And Learning 0f American History

An exceptional visionary and dynamic leader,…

September 15, 2023

You Might Also Like

Data Fusion
IT Services

Understanding Data Fusion

Whenever we want to understand something, we gather information about it from as many different sources as we can. This…

6 Min Read
Right Drive For Your Computer
IT Services

How To Choose The Right Drive For Your Computer

Hard drives come in a variety of sizes and speeds. It's important to pay attention to the speed of the…

6 Min Read
Technology Does The Military Use
IT Services

What Kind Of Technology Does The Military Use And Why

Armies in different parts of the globe have evolved from ancient weapons to modern equipment enhanced by advances in technology.…

6 Min Read
Privacy In The Workplace
IT Services

6 Smart Ideas To Increase Privacy In The Workplace

Privacy is something that people have been seeking since the dawn of time. However, this isn't always viable at work…

6 Min Read
Small logos Small logos

© 2023 All rights reserved. The CEO Views

  • About Us
  • Privacy Policy
  • Advertise with us
  • Reprints and Permissions
  • Business Magazines
  • Contact
Reading: Development of ITSM
Share

Removed from reading list

Undo
Welcome Back!

Sign in to your account

Lost your password?