Information Technology has revolutionized the way we live, work, and communicate. It has allowed businesses to grow at impressive speeds. Embracing IT services have become indispensable for companies aspiring to maintain a competitive edge in the market. But in the ever-growing complexity of business IT, most companies struggle to meet the technology needs internally. In this realm of IT support and services, Real IT Solutions emerges as a complete technology solution provider in West Michigan.
Launched in 2006, Real IT Solutions has been focused on improving the lives of customers and team members by providing full scope, peace of mind solutions to the technology problems of small businesses. Matt Kahle and Adam Peterson co- founded the company and have been friends for over 30 years.
Matt, Co-Founder and CEO of Real IT Solutions has spent over two decades in the IT field. Before building his own company, Matt has worked at Advantage Sales & Marketing, Inc., as a Regional IT Director and was managed IT operations for 12 states. He has also worked at RLPTechnologies as a Project Manager.
Seeking adventure, Adam moved to California as a young man. Over the next ten years he served several ranks of Oracle’s IT department, traveling to New York, Paris, and Manila, eventually becoming Network Engineering Manager of an international group of IT staff.
Bringing together an extensive repertoire of expertise, skills and knowledge from their previous experiences, Matt and Adam founded led the foundation of a new business that can solve all IT needs of people and businesses.
Real IT Solutions is built on a mission to deliver cost-effective innovative and strategic solutions that improve business outcomes and accelerate growth. With a strong commitment to delivering the most reliable and professional IT service, Real IT Solutions has been helping business owners feel safe, confident and empowered about their technology adoption. Through continuous growth and learning, Real IT Solutions, for over 18 years, has been the preferred choice for local, small manufacturing, architecture, engineering, and construction companies.
Real IT Solutions offers a host of managed IT services, with the flagship RealCare™ Service as the headliner. They partner with small manufacturers as either a completely outsourced or fully integrated co-managed IT department. A key focus area for Real IT Solutions the last few years has been cybersecurity.
“We have seen too many small businesses get attacked – none of which make the news but it happens every day. Most of these attacks are preventable. There are many basic protections we can implement that most companies aren’t even aware of and don’t break the bank,” Matt points out.
What makes Real IT Solutions truly stand out is its diverse team of experts. They hire top talents through a rigorous screening process and assess the skills, experience and expertise of each employee through continuous training and development. Having great people at all levels of the organization allows the company to deliver great results for customers.
Real IT Solution’s core values are structured around 2 key areas. It prioritizes customer satisfaction and thrives to improve the lives of their customers through extraordinary Customer Service, Impeccable Quality, Integrity, and Accountability. The other focus area is improving the lives of its team through Teamwork, Ongoing Learning, and Remembering to have Fun.
“We hire, measure, manage, and reward based on those six Core Values, and are constantly striving to find new ways to improve in those key areas. Like many other companies, the rapid shift to remote work and a distributed workforce disrupted the traditions we had in place to maintain our company culture. We’ve really had to get creative and find new ways to promote our Core Values while still allowing workplace flexibility.”
As technology continues to grow exponentially, Real IT Solutions plans to provide additional expertise to customers through continuous expansion beyond traditional managed IT services and security services.
“We always try to listen to the customers and address their pain and concerns, and if I’m hearing them correctly these are some areas of concern,” Matt elaborates. “One key area I think you’ll see us focus on is helping our clients learn more and get smarter about their operations through data collection and analysis. By modernizing production equipment, we are getting good data from a huge variety of sources. We want to help them to make sense of that data and turn it into actionable intelligence.”
Matt also thinks cloud and remote enablement will take a key focus in this area. Better broadband, unified communication, collaboration platforms will have huge investments and Real IT Solutions will continue to evaluate, recommend, and deploy these solutions to customers.
Overall, I think the future is incredibly bright for Real IT Solutions. We have an amazing team of really smart people and I’m excited to see what the future holds.
