The complex landscape of medical billing and accessibility often comes up with challenges of inefficiency in technology, errors, and claim denials. Working closely with international healthcare providers, Passage Health International (PHI) commenced its journey to healthcare equality with a vision to bridge the gaps in healthcare access abroad. It has crafted innovative solutions that optimize claim processing and revenue generation for healthcare organizations globally.
The CEO Views celebrates the achievement of the company in transforming healthcare accessibility abroad by awarding it as one of the “Most Innovative Companies to Watch 2025.” On this occasion, we had a chance to hear the incredible story of the company from the Founder and CEO, Eindar Khant.
A Vision Turned into a Mission
The inspiration behind the company stemmed from a vision to bridge gaps in healthcare access abroad. Accessing care can often be a daunting experience for patients and their families, depending on the area. This issue influenced Passage Health International’s vision, propelling the company to offer seamless healthcare accessibility. At the outset, PHI aimed to simplify this process for patients and medical providers. As Eindar emphasizes, “Our mission was to ease the complexities of healthcare access and billing, ensuring that every patient receives seamless service regardless of their location.”
This approach is crucial as many travelers do not consider medical emergencies, and many providers outside the U.S. aren’t equipped enough for direct billing to insurance companies. Consequently, patients can be left with significant financial burdens while seeking care abroad. However, healthcare providers abroad are now well-equipped to offer optimized billing processes with PHI.
An Incredible Journey
Eindar and his partner, Chief Operating Officer, Dixan Gonzalez, started PHI’s journey from a humble kitchen table and with relentless dedication and unwavering effort, they handled every aspect themselves, laying the foundation for what it is today. Over the years, PHI evolved its services through dedication, innovation, and technology. It built a strong industry reputation by partnering with numerous healthcare facilities.
Along the way, the company achieved milestones, such as launching a user-friendly platform and establishing a strategic global collaboration to enhance its service offerings. PHI is now committed to servicing patients on behalf of its medical providers anywhere in the world.
Services in the Platter
Passage Health International navigates the complexities of international medical billing into seamless processes. PHI provides a comprehensive suite of services, including insurance verification, case management, medical bill auditing, care coordination, and medical billing. These processes ensure medical providers receive accurate and timely payments. Its goal is to streamline the billing process and improve patient experiences throughout its healthcare journey. With its expert solutions, PHI has accelerated the success of many hospitals.
Unlocking Hassle-free Medical Billing
PHI is leveraging the potential of advanced technology to ensure a hassle-free billing experience for its international patients. Adopted advanced technology helps automate billing processes, offering accuracy and transparency for the clients. PHI’s dedicated technology team collaborates with medical facilities to customize solutions that address specific client needs. Ultimately, these customized solutions optimize the patient experience and minimize administrative burdens.
The approach to hassle-free billing reduces the risk of bad debt and amplifies cash flow for medical facilities. “Our objective is to leverage technology to enhance services and reduce costs for all stakeholders,” shares Eindar.
Combating Challenges
The biggest challenge of PHI is managing costs for insurance companies while ensuring cash flow for its customers, as the company is already judged by how quickly and how much it collects on billing. It is a balancing act for the company to provide cost containment to the payor community while managing healthcare costs in tourist areas.
PHI addresses these challenges by investing in ongoing education on case management based on widely accepted medical standards for its customers. The company enables its customers to adapt to market dynamics.
Achieving Service Excellence
Service excellence is the cornerstone of Passage Health International’s service delivery. The company strives to exceed customer expectations to achieve this goal. It may sound like a cliché, but PHI has flourished organically, as it is recognized for its exceptional results and services. The company fits individual business needs by conducting thorough assessments of each facility’s requirements and tailoring its solutions accordingly.
Acing A Competitive Advantage
PHI cultivates a culture of innovation within its team to foster innovation. Leaders at PHI encourage employees to think out of the box to craft the perfect solutions for customers. The key aspects of the company’s approach include collaboration and exploration of new technologies that can enhance its services. It maintains a competitive edge by staying ahead of industry trends.
Achievements to Cherish
Some of PHI’s key achievements include:
- Development of an automated programming interface (API) with our customers
- Successfully integrating data that mitigates risk for billing and collection
Presently, the company is working on AI initiatives to forecast trends related to revenue cycle management.
The Future Ahead
The future of the healthcare industry is moving towards greater digitalization. Eindar envisions positioning the company as a leader in innovative healthcare solutions for international medical claims.
Rising as a Beacon for Emerging Entrepreneurs
Eindar advices young entrepreneurs not to be afraid to fail. In this regard, he sheds light on his own mistakes in running the business that taught him the important lesson of fostering personal and professional growth. Eindar suggests they must remain humble, listen to their customers, and, most importantly, never stop learning. He also encourages them to build a network of mentors and peers to draw valuable support from them along the journey.
