Employees are the most valuable assets; they give a company a competitive edge making sure to make the business reach its full potential. So, hiring the right people for the right position is a crucial task. Businesses that want to function effectively with minimal loss of resources, partner with outsourcing companies dele- gating business processes to them to improve organizational efficiency. Today, the outsourcing industry has matured to a great extent and hosts an array of models catering to the needs of the industry all around the globe. Logix, a Business Process Outsourcing company cultivates strategic frameworks to build remote teams to grow the business operations of clients. Anthony Godley, Founder, and CEO of Logix BPO were with the CEOViews team to share details about their remote staffing solutions.
Logix was launched with a vision to create a business that rewards committed people with an excellent culture, a comprehensive benefits package that not only provide the staff members with added incentives to perform, but also extended to families and an exciting and challenging working environment. At Logix, the team provides a range of Business Process Outsourcing solutions across a wide range of Virtual Assistant disciplines. From turnkey Customer Support, Real Estate Management, Payroll and Finance Support, to Digital Marketing and Retail Assistance, the mission is to develop Virtual Assistant teams for clients to help business grow. Anthony feels this would be the basis of high performance that would bring something different to the BPO industry with high retention rate.
Remote recruitment specialist teams
The global RPO service of Logix is utilized by partners all around the globe. From recruitment, management of teams to providing insurance, holiday pay, benefits and legal compliance, the outsourcing giant acts as the Professional Employer Organisation (PEO). The operational recruitment teams operate 24 hours a day, five days a week from Monday to Friday and support any shift pattern as per global partners. However, the team operates from the state-of-the-art facilities in the Philippines, headquartered from Cebu City.
As an established Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) business, Logix builds and manages skilled remote teams across Finance, Digital, Real Estate and various other industry sectors. Apart from that, the company provides Virtual and Executive Assistants, and manage Inbound and Outbound Call Centre teams from Contact/Sales Centre. As an RPO they manage skilled remote Sourcing Special, Recruitment and HR teams.
We do operate in a competitive space. But we also operate in an industry sector known for poor labor standards.
Effective employee retention increases business productivity. The staff retention rates for Logix are extremely high.
Building an affordable, talented, and commit- ted workforce
Employee performance is critical to the success of any business and to achieve the business goal requires a team of talented and committed people. Effective employee retention increases business productivity. The staff retention rates for Logix are extremely high. This not only protects the investments from partners but is also a sign of a committed workforce. The key to commitment is staff salaries, which are significantly higher than industry standards. But even at higher rates, the amounts are considerably lower in the Philippines compared to local workforces around the world. The teams do not suffer from motivational issues because they are well paid, well incentivized and are provided with a rewarding work environment.
Process of outsourcing with Logix
Explicating about the process of outsourcing with Logix, Anthony said, “The process starts with a discovery call with myself or our head of sales. During this call, we understand business objectives, and
start to formulate the types of staffing needs that are going to be required. Our internal talent acquisition teams then produce shortlists of well-vetted and highly talented people to present to the partner. Unlike a lot of our competitors, we like our partners to select their team members rather than enforcing team members into their teams; unless they ask to take care of this for them. Once team members have been selected, we build the team, onboard them into our client’s dashboard, providing any training our clients need. We onboard the team into the Logix systems and processes, ensure objectives and KPIs are understood and integrated into processes. Set up the IT and operational infrastructure. We then launch teams into 30, 60 or 90 daily rolling campaigns.”
Reducing employment cost of clients
Through their outsourcing solution, Logix ensures businesses to save more than 50% on the salary cost alone, as well as removes the additional costs associated with developing an in house-team. Even with the elevated staff salaries, typically staffing costs are between 55% and 70% lower compared to local hiring, and operational costs reduce between 80% and 90%.
Innovative techniques to stand apart
Outsourcing is a highly competitive sector and gaining recognition in the crowded space is a tough thing. Speaking about the innovative efforts Logix puts in to stay strong against peers, Anthony said, “We do operate in a competitive space. But we also operate in an industry sector known for poor labor standards. We have competitors that are known for their churn and burn mentality to staff and we simply do not stand for it. Even during the planning stages of the business, the culture and key virtues were a significant part of the objectives. We pay our staffs much better than many of our competitors, listen and act on their feedback, provide a great cultural, working environment, incentives, and opportunities to grow. Other than being a fantastic employer, we have IT and operational infra- structure to rival any global competitor. We are constantly innovating, testing new software, trialling new processes, tracking our competitors and improving the skills of our leadership teams to ensure we stay one step ahead of our competitors. However, it is the retention of agents, in an industry known for high attrition that sets us apart.”
Logix ensures businesses to save more than 50% on the salary cost alone, as well as removes the additional costs associated with developing an in house-team.
Upcoming Market trends
Businesses across industries are adapting to the new trends and technologies. With changes in customer expectations, chatbot use is on the rise. Chatbots are helping streamline call centre team processes and are proving valuable in collecting data for agents, therefore lowering the time an agent spends on an individual call. This in turn increases the call volume rate. Chatbots can also take over certain functions and agents can deliver time on higher value tasks. Anthony anticipates it to play a crucial role in future BPO industry.
Logix strives to become the trusted outsourcing partner for businesses by building remote teams that reduce staffing costs by 70%, allowing business to be more profitable and competitive.