Digital disruption altered the business landscape over the last decade. To accelerate the process of transformation, businesses obtain talents who can escalate digital initiatives into digital imperatives. Lack of digital skills jeopardizes the company’s growth. Being active in the digital transformation business for over 18 years, Intelli Solutions has observed the difficulties companies face in making the digital leap and has developed a complete suite of solutions to fill the gap. Panos Gialelis, Managing Director of Intelli Solutions was with the CEOViews team to share details about how they are helping businesses to bring in digital transformation.
Tale of Inception
A leading business software consulting firm, Intelli Solutions focuses on developing a complete products and solutions suite by using AI and machine learning technologies with a specialization in Telecom, Financial, Utilities and Services sector. Founded in 2005, the company’s initial mission and reason of establishment was to enhance the corporate value of its customers in a quantifiable manner and in optimal time. Over the years, Intelli has established itself as a “Trusted IT Advisor,” with a proven success record of delivering complex projects with the highest customer satisfaction levels possible. The company’s moto is “We orchestrate your Digital Transformation.”
Company Objective
The objective at Intelli is to help customers make sense of complexity and do their jobs better. The team of experienced consultants closely monitor the financial and telecom markets having developed extensive knowledge in the area of Digital transformation with years of industry expertise. Based on the vast experience and strong business know-how Intelli delivers market leading end-to-end software solutions to its customer base. The company has an active multinational presence in Europe, Africa and the Middle East, with 6 active subsidiaries (Athens, Greece – Belgrade, Serbia – Sofia, Bulgaria – Nicosia, Cyprus – Cairo, Egypt – Istanbul, Turkey) enabling its more than 500 customers to improve their customer interactions better, faster and more efficiently, based on a fully digital approach.
Journey towards Excellence
The journey has been quite eventful for Panos with several ups and downs through the career path. He shared, “The company reported positive financial growth so far. Improving productivity and profitability has been an important part of our strategy, while at the same time we continue to invest in future growth initiatives. We are very focused on QA and we keep being compliant with all local regulative directives and processes thus being able to serve our customers with quality and precision. The company’s growth and healthiness has encouraged one of the largest Groups of Europe (Quest Holdings Group) to invest at Intelli and create a strategic partnership with one of their subsidiaries.”
Integrated set of solutions
Over the past years, Intelli has worked proactively in preparing the right conditions and processes to identify and overcome the challenges the companies face when taking on transformation projects and has introduced a very specific framework for co-operation with large enterprises. Intelli explores the nature and history of new demands and identify ways to incorporate key digital principles and review how the new approach will fit into new or existing business models. More specifically, the company’s proposal offers an integrated set of solutions in the following three core areas that are related to Digital Transformation:
• Customer Engagement
• Business Collaboration with Clients
• Retention, Upselling & Revenue Assurance
Intelli studies the customer market of the clients to understand the unmet needs of end customers and what the competitors are doing. Then it determines the ten to fifteen key attributes and KPIs such as customer journeys, time-to-market/time-to-service, new revenue streams from existing and additional sales models, and others for a successful digital transformation project execution.
Digital Customer Onboarding solution – idbox™
Intelli for the last 3 years has been concentrated in developing and extending a unique and innovative SaaS service providing an end-to-end digital customer onboarding solution, which is called idbox™. The service allows any company or organization to instantly build a digital customer flow (new or existing).
It also enables the remote authentication and registration process for a service or product purchase in just a few minutes, anytime, anywhere and from any device. The service is based on AI, Image Processing, Machine / Deep learning technologies and is available in the cloud at 24×7 level, offering ID Verification, Document Verification and remote e-Signature capabilities.
Differentiation Factor
Intelli differs from its competitors on multiple fronts. Long-term trusted relationship with clients- Intelli through its unique transformation solutions, offers long-term trusted relationship with customers covering not only the software package solution but also the related Business Consultancy services which are continuously providing business and financial value.Specialized software combined cutting-edge technologies- Intelli offers specialized software combined cutting edge technologies with Artificial intelligence (AI), machine vision and machine learning capabilities thus helping customers to gradually transform their human related processes to a full digital approach both in terms of engagement and collaboration, ensuring customers’ retention and to assure their own revenues.
Detailed business analysis and planning- With detailed business analysis and planning, Intelli perform in cooperation with customers to guarantee the delivery of top-quality projects within a given time with quantifiable benefits.
Company Culture and Values
The core strategies and values of the company are:
- Customer Service: To ensure that all customers are getting the best quality products and services that are consistent with their needs.
- Continuous Improvement: To analyze and try to enhance the way of delivering services, follow up with preventive actions, identify processes that require improvement and implement necessary changes to achieve them.
- Technology: To acquire, use and apply the latest technology and information in all activities, products and services.
- Ethics: To conduct all business in an ethical and professional manner sensitive
to employees, business community and society values.
The objective at Intelli is to help customers make sense of complexity and do their jobs better.</span
Future Vision
Speaking about the future goals of the company, Panos said, “Turning to the future, we will work to accelerate revenue growth by increasing investment in our most promising opportunities, as well as improving our customer experience. Having completed the transformation of our software to a SaaS model and adopted a concrete digital transformation consulting role, we are even better able to focus on serving our customers and generate new significant business growth in the coming years.
We are launching a number of initiatives designed to eliminate customer pain points, to simplify policies and practices, and to equip our sales force with world-class tools and technologies. We want to make it easier for our customers to do business with us, and easier for our employees to deliver for customers. Especially based on the new idbox™ service – we do currently see a significant prospect in the targeted markets and we are ready to grab this opportunity by accelerating significant growth for the company and its shareholders. We are incredibly proud of what our organization stands for and what we have delivered so far, but we are even more excited for what the future holds for Intelli.”
