Due to the growing reliance on digital technologies, the demand for data center infrastructure and cloud computing is growing exponentially. The development of data centers and cloud computing according to the most international, modern and secure standards in Vietnam will promote data storage in industries from financial services to banking, logistics, commerce, etc. e-commerce, business and the public sector, leading to the natural growth of connectivity.
CMC Telecom provides integrated Telecommunication and IT services with a commitment to comply with the highest standards of international infrastructure and services. CMC Telecom is one of the strictly limited operators licensed by the Vietnamese Government to build and operate its own network infrastructure. Dang Tung Son, Deputy General Director of CMC Telecom and CEOViews team told their business story.
Story of Origin and Mission
CMC Telecom was established in 2008 with the mission to become a leading provider of an integrated and open information technology and telecommunications ecosystem for domestic and regional businesses. In established service industries, the five-star standard represents the highest quality of service. This standard has not yet been defined in the telecommunications and information technology industries. Over 15 years of development, CMC Telecom has always pursued the mission of providing 5-star services to bring the best experience to customers.
The Journey So Far
Over 15 years in the industry, CMC Telecom has had its own directions to make its mark in the fields the company is operating. As an internet service provider, in 2017, CMC Telecom put into operation the 2,500km Cross Vietnam Cable System backbone cable that connects directly to Southeast Asia’s land cable network – A Grid and directly connects to 05 international undersea optical cable routes AAE1, APG, A-Grid , Unity and Faster.
As the only telecommunications infrastructure enterprise in Vietnam with foreign shareholders, CMC Telecom has gradually invested in expanding the connection infrastructure network in all countries in the region and the world. In 2017, CMC developed CMC Cloud, continuously maintaining a compound growth rate of over 100% for 5 years, helping the company to hold the No. 1 position in cloud computing in Vietnam. In August 2022, CMC Telecom put into operation DC Tan Thuan, the most modern and secure data center in Vietnam and the Asia Pacific region.
Five Key Services
CMC Telecom provides 5 core services: Internet connection, data center, cloud computing, security services and IT outsourcing.
Connectivity and Internet: CMC Telecom provides a superior customer experience by having a 24/7 operation team committed to monitoring, warning, and proactively handling problems for all clients, with a particular emphasis on reliable quality, bandwidth commitment, and advanced connection standards.
Data center: CMC Telecom currently owns an ecosystem including 3 data centers: CMC Tower (Hanoi), SHTP (HCMC) and especially DC Tan Thuan (HCMC). This is the only data center in Vietnam to date that complies with the Threat, Vulnerability and Risk Assessment security standards – the strict standards prescribed by the State Bank of Singapore for data centers in Singapore and widely used for reference and implementation by world-class data centers. At the same time, DC Tan Thuan of CMC Telecom is also the first and only data center in Vietnam that currently holds Uptime Tier III certification for both Design and Facility. CMC Telecom is also the first company in Vietnam to receive the PCI DSS (Payment Card Industry Data Security Standard) certificate, a payment security certificate dedicated to the financial and banking sector.
Cloud computing: CMC Telecom identifies the cloud as an important component of the digital transformation process. CMC Telecom has also developed its own cloud service called CMC Cloud. The solutions provided by CMC Cloud meet the digital transformation needs of tens of thousands of customers in different fields such as finance – banking, e-commerce, pro service, manufacturing, retail, logistics, education. As Advanced Tier Services Partner of AWS, Premier Partner of Google Cloud and Cloud Solutions Provider of Microsoft, CMC Telecom is also the first and only provider in Vietnam to provide Multi Cloud solutions. With the Multi Cloud service provided by CMC Telecom, directly connecting to the cloud services of AWS, Google or Microsoft can meet all scaling requirements in a short time or at any time flexibly for Business.
Security Service: By collaborating with a group of top security professionals, CMC Cyber Security, CMC Telecom wants to offer security solutions that are both efficient and affordable while also providing the highest level of professional services. CMC Telecom provides four primary product categories: Network Security Monitoring & Operations Center CMC SOC, Antivirus/Malware Products/Solutions, Information Security Auditing and Assessment Services, and Certification Evaluation & Consulting Services.
IT Outsourcing: CMC Telecom also provides a variety of ITO services such as application programming, operation, monitoring, administration and maintenance of IT systems for businesses. Customers not only save on administrative costs, train personnel and operate the system, but also are served by a team of highly specialized technicians, with international certifications, rich experience, ready to support 24/7 with strict security standards. As a new field in the market in general and a new service provided by CMC Telecom, this firm quickly gained market share, particularly with Samsung SDS.
CMC Telecom provides 5 core services: Internet connection, data center, cloud computing, security services and IT outsourcing.
Awards and Accolades
With careful preparation, right investment and timely service launch, CMC Telecom has been recognized and honored with noble titles, including National Brand of Vietnam 2022 for CMC Cloud; Top 10 Digital Infrastructure Solution Providers in Asia – Pacific Region 2022. In early April, CMC Telecom was the only Vietnamese representative who won two Asian Telecom Awards 2023 prizes: Cloud Initiative of the Year and Infrastructure Initiative of the Year.
DCEO Dang Tung Son said: “We determine that once we do, we must focus, carefully invest in cutting-edge technology, ensure international standards, and be committed to become the leading digital transformation service provider in Vietnam, providing customers with the highest quality standards of service”.
Corporate Culture
CMC Telecom has a team of young technicians who share the same culture of self-study, self-research and constantly improving their professional skills. Talking about the company’s core values, Mr Dang Tung Son shared: “Quick, professional, creative, committed, and customer-centric are our core values. Our philosophy is that if you want to be quick, you must be disciplined and creative; if you want to be professional, you must be well-trained and have a desire to constantly push for the top; if you want to be customer-centric, put customers as the center with a sense of responsibility and commitment on the top, which is the guideline for all our actions.”
Customer-centricity at the Core of Business
CMC Telecom’s “5-star service strategy” sets the company apart from other telecommunications companies. Right from the early days of establishment, CMC Telecom has always considered the customer as the teacher and the concept that the harder the teacher, the better the student. That’s why CMC Telecom is currently ranked No. 1 in the most difficult market – the Banking and Finance market. With the philosophy of “Customer is the center”, products and services of CMC Telecom are always designed according to the needs of customer groups.
Sustaining Challenges
The company was fortunate to have an early transformation when it realized that the market was very competitive and customer demand was dynamic. But it took them years to prepare for the change in operating strategy and business model. CMC Telecom dared to spend hundreds of billions for Cloud infrastructure and thousands of billions for Data Center in 2015, realizing that service convergence was an irreversible trend. Furthermore, there is the preparation of staff, from pure telecommunications workers to a team of competent technological personnel, with a big and constant number of personnel in the field of cloud computing and human resources operating massive systems.
Future vision
DCEO Dang Tung Son said: “In the past 3 years, the company has always had a compound growth rate of over 25% and currently has a revenue of about 3,000 billion VND, contributing 60% of the group’s profit. CMC Telecom will maintain 25-30% growth over the next 4-5 years and exceed the revenue benchmark of 8,000 billion. This is a challenge, but with the right strategy and a team of highly qualified and aspirational employees, we believe it is achievable.”
