Assistance solutions and services are pivotal in addressing unforeseen challenges and providing support when individuals or organizations encounter difficulties. Europ Assistance stands out as a reliable and comprehensive assistance provider, offering a range of services encompassing travel assistance, medical support, automotive aid, and home–related solutions. The benefits of Europ Assistance lie in its global reach, efficient response mechanisms, and the ability to tailor services to diverse needs.
Whether it’s ensuring the well–being of travelers, offering medical guidance, or providing assistance during emergencies, Europ Assistance’s expertise enhances the safety and security of its clients. The company’s commitment to innovation and technology further amplifies its effectiveness, making it a trusted ally in navigating uncertainties and promoting a sense of confidence and peace of mind.
Europ Assistance, established in 1963, is a global leader in assistance solutions and services. With a vast network of 750,000 service providers and 39 service centers worldwide, the company supports customers in over 200 countries and territories. Its dedicated team of 7,765 employees strives to be the largest and most dependable service provider globally.
Since 1996, Europ Assistance Brazil has been operating in Brazil with the aim of providing tranquility and security to individuals and businesses at any time and anywhere. In Brazil, the organization specializes in offering tailored solutions for automakers, banks, credit card companies, retailers, insurance companies, and more. Europ Assistance’s services cover various segments including auto, home & family, and travel, ensuring comfort, convenience, and peace of mind for national and international travel.
Newton Queiroz, Chief Executive Officer of Europ Assistance Brazil is responsible for overseeing a team of over 30,000 individuals who work on various projects aimed at expanding the company’s market share in the country. He focuses on initiatives related to digital transformation, innovation, the creation of new products, conducting quality research, and staying updated on market trends. Additionally, he takes charge of efforts to reshape the company’s culture, improve the working environment, and enhance the overall organizational development.
Newton Queiroz finds inspiration to innovate by seeking. practical solutions to everyday problems faced by the companies he has managed or currently manages. Many people associate innovation solely with technological advancements, but Newton believes that innovative solutions can also be found by analyzing processes and finding ways to simplify them.
His mission in this regard is to challenge the notion that anything is impossible. He firmly believes that there is no valid reason for anyone to claim that something cannot be done. Instead, he encourages thorough analysis, discussions with teams, and most importantly, the understanding that while something may seem impossible at first, it simply means that the right approach to achieving it has not yet been discovered.
We provide emergency assistance and convenience services with the mission of serving our customers anytime, anywhere.
Newton Queiroz believes that teamwork is the key to success. Throughout his career, he has focused on finding. creative ways to provide protection services to both companies and individuals. Whether it’s through insurance, reinsurance, or assistance services, he has dedicated himself to this mission. While it’s difficult to pinpoint one specific accomplishment, he prefers to view his contributions at a broader level.
Newton Queiroz highlights that Europ Assistance faces several challenges in the industry. One major issue is the need to find new markets to sell its products, which is essential for financial viability. Additionally, finding partners who can help with widespread distribution is a challenge. Educating society about the importance and benefits of their products and services is another aspect that requires attention. Lastly, achieving efficiency is difficult in an industry that has traditionally relied heavily on human resources.
In regards to the industry’s future, Newton Queiroz believes that on a global scale, there will only be three major players providing standard products. However, at a local level, larger companies are striving to acquire smaller companies with superior technology to enhance their offerings more quickly. Additionally, companies that fail to transition to a more flexible and adaptable organizational structure will face greater challenges.
Newton Queiroz: A forward–thinking CEO recognized for his strategic skills and innovative leadership
Newton Queiroz, CEO, has over two decades of experience in the insurance industry globally. He has worked in various countries including Canada, England, Germany, Mexico, and Brazil. Throughout his career, Queiroz has held C–level positions at both national and regional levels.
He has worked as an insurer, reinsurer, insurance, and reinsurance broker. Queiroz has also served as CCO Latin America, CEO Mexico and Central America, CEO Brazil, CSO Brazil, and other positions. He graduated with. honors in Business Administration and Economics from York University in Toronto, Canada. He also holds a master’s degree in Fundamentals of Administration from Schulich School of Business in Toronto.
Additionally, Queiroz has an MBA in Economic Business. Management from Fundação Getúlio Vargas. He has completed an Executive Leadership Course from Harvard Business School and an XBA from Nova Portugal in collaboration with StartSe Brasil. Furthermore, Queiroz has obtained worldwide certifications for his coaching and mentoring work.
