Talent management has been the lifeblood of sustained business success, but organizations often face trouble in managing human resource and payroll functions. With the complexities involved, human resource, management consulting, payroll, scheduling, and timekeeping all present their share of challenges. Making a seamless transition requires strategic planning, timing, and specialty services. TPC The Payroll Company HR Consultants takes a new direction in the human resources and payroll industries.
Steering the organization is Kimberly Miles, the Founder and President of TPC The Payroll Company HR Consultants. She established TPC in 2000, rebranding it in 2010 with a mission to address the disconnect and lack of empathy experienced by small and mid-sized businesses when dealing with large payroll and HR companies.
A speaker, master connector, commercial property investor, radio personality, philanthropist, survivor, and mentor, Miles is a woman of many virtues. She received her initial training and understanding of the payroll and HR business from a large, publicly traded national company. However, she found their focus on their bottom line conflicted with her belief in caring about her clients’ bottom line, leading her to establish the largest payroll and human resources management firm in Nevada, focusing on providing personalized business solutions and relieving the HR and payroll burdens for businesses. Since its inception, Kimberly has grown the organization from zero to serving over 28,000 employees in 38 states.
Miles’ Story: Inspiration Behind Entrepreneurship
Kimberly Miles was inspired to pursue a leadership role in the payroll and HR industry, which highlighted the importance of strong business connections and support in helping communities navigate difficult times. This realization led her to prioritize creating disaster plans and back-office procedures to help TPC scale according to its clients’ needs. Under her leadership, TPC currently employs more than 62 team members to support its products and services, embracing its current client base. She believes in the importance of helping each other rise above challenges, viewing it as a state of mind, a lifestyle, and a blessing to be in business.
Self-Belief and Continuous Learning: Catalyzing Her Leadership
Miles defines her leadership style as one that emphasizes self-belief, continuous learning, and sustainability. She views challenges, such as the pandemic, as opportunities to prove her resilience and adaptability. During the pandemic, Miles focused on finding solutions for herself and her team rather than letting fear dominate decision-making. She also encourages supporting local businesses to create stronger communities. This approach has helped her evolve as a true leader and has proven her sustainability in the market.
Proactive Approach: Emphasizing on ‘Personal Touch’
Kimberly Miles has implemented several key strategies to drive growth and success within TPC The Payroll Company HR Consultants. One of the strategies is transitioning most clients into fully integrated online systems while maintaining a personal touch. This move towards a greener future not only improves efficiency but also demonstrates a commitment to modernization and client convenience. Additionally, TPC provides innovative solutions for small and mid-sized businesses, enhancing their efficiency and understanding of various pertinent matters. The organization has also adopted a hybrid office model, offering flexibility to employees while ensuring more personalized interactions with clients.
Prioritizing Social Responsibility
Miles is committed to supporting vulnerable communities, both within her company and in the broader industry. She believes that her commitment to society has not only helped her navigate challenging economic times but also serves as a model for others in the industry.
She founded the B.E. A S.H.E.R.O. Foundation in 2015, which supports vulnerable girls under the age of 25, offering emergency services and housing to victims of sex trafficking. Additionally, Miles founded Miles 2 Go Vegas, a socially conscious action group promoting social change and community development. The Mobile SHERO Sanctuary, another initiative by her, provides solutions for girls on the street by reaching into communities. Through these efforts, Miles aims to make a lasting impact on society and inspire others to prioritize social responsibility.
Adaptability: The Cornerstone of Her Leadership Excellence
Miles believes that adaptability is essential for effective leadership, especially in today’s fast-paced business environment. She emphasizes the importance of continually learning and growing to remain sustainable in the market. During the pandemic, Miles recognized that allowing fear to dominate would not lead to solutions for herself and her team. Instead, they shared resources and experiences to uplift each other during this challenging time.
Crafting the Future: Plans and Aspirations
Kimberly Miles aspires to leave behind a legacy as a conscience capitalist, emphasizing the importance of financial stability and empowerment for women in business. She believes in a slow and steady approach, prioritizing well-being and empowering female colleagues and employees for a better life with more options. Under her guidance, she envisions the company evolving into a platform that uplifts and empowers women, offering them better life options and opportunities for growth.
Miles defines her leadership style as one that emphasizes self-belief, continuous learning, and sustainability.
