Keeping pace with today’s rapidly changing landscape, business leaders are employing a multifaceted approach to traverse the complex terrains of business. Kevin Coop, CEO of DailyPay is one such multifaceted leader who has seamlessly navigated the realm of business with unwavering passion and innovation. He brings three decades of experience and an impressive repertoire of expertise in driving growth and profitability to businesses and is responsible for taking DailyPay to new heights of success.
DailyPay was founded with a mission to empower workers to get control over their finances by providing them access to their pay before payday. Attracted by this mission to do something good for people and bring a change to the existing system, Kevin joined DailyPay.
Kevin has always sought to stay focused on a framework that protects the values of stakeholder, be it investors, employees, or customers. It is this mindset that helped Kevin to immediately realize the values that DailyPay promotes as something that he could really adopt and promote without hesitation. Over the years, Kevin’s visionary leadership has positioned DailyPay at the forefront of the industry.
Kevin has always sought to stay focused on a framework that protects the values of stakeholder, be it investors, employees, or customers.
Adapting to Changing Needs
In the fast-moving environment, leaders need to accelerate change and adapt to the faster clock-speed to meet the changing expectations of both their customers and employees. Kevin thinks that adaptability is the most important attribute a successful leader of today must possess.
At DailyPay, they take an adaptive approach to meet the rapidly changing expectations of clients and employees and communicate the same internally with greater frequency and transparency. They thrive to bring a change to the unwritten rules of the financial service industry by making earned-wages accessible to customers.
With the changing dynamics of work-from-home and increased employee demands, Kevin is uncertain about how a sound cultural basis will be integrated into the next generation of leaders. While remote work demonstrates a short-term increase in productivity, the longer-term impact of how it will translate into cultural norms for a company remains to be seen. He anticipates that business leaders will have a critical role to play in translating an equilibrium between onsite and remote workers in respond to the workforce shift.
THE LEADERSHIP JOURNEY OF KEVIN HAS BEEN PUNCTUATED WITH OUTSTANDING ACCOMPLISHMENTS AND SIGNIFICANT MILESTONES
Key to Success
The leadership journey of Kevin has been punctuated with outstanding accomplishments and significant milestones. But the road to success is never easy, it taught him great lessons. Speaking about the lessons learned, Kevin shared, “The ability to quickly assess the strengths, weaknesses, and prioritize actions even when it isn’t clear are the most important. It is better to quickly, but not with haste, assess what the most critical actions are and then make decisions based on a prioritized list of those actions and then make sure that they are accomplished. While it may seem obvious, you need to also focus on accountability for the results you expect from the priorities and then measure them transparently.”
Kevin prioritizes the need for a sound product management approach to understand customer needs and pain points to stay ahead of the competition. He thinks it’s necessary to have a clear understanding of customer’s voice, their needs, analyze competitive intelligence by gathering information about competitors, their strategies, strengths and weaknesses and market intelligence to collect real-time data about market opportunities, challenges, risks and consumer demands. Eectively assessing these inputs can give a competitive advantage and help make better business decisions.
KEVIN PRIORITIZES THE NEED FOR A SOUND PRODUCT MANAGEMENT APPROACH TO UNDERSTAND CUSTOMER NEEDS AND PAIN POINTS TO STAY AHEAD OF THE COMPETITION.
Rising interest rates on capital will impact how technology companies are reacting to disruptive technologies, and the ever-increasing demands on companies to defend against cyber and security threats continue to absorb more time and budget. On the other hand, the digital revolution continues to oer accelerated opportunities to improve customers’ lives and enhance the infrastructure that allows companies like DailyPay to deliver on-demand pay for earned wage access. Kevin highlights this opportunity to change lives and positively impact partners ability to serve their end-users, as a testament to the transformative power of technology and how it is impacting the industry in a really outstanding way.
“As business leaders, we have responsibilities to find new ways to constantly improve our products and solutions, talent and human capital and relentlessly focus on delighting customers with both operational excellence and quality,” Kevin asserts. “At DailyPay, we are working with our industry partners to deliver enterprise caliber solutions to change people’s lives and impact the financial services industry for good. If you focus on the mission first, and ensuring Stakeholder Value, your business will thrive and people will prosper individually.”