In today’s competitive landscape, customer experience is the key to business growth. It is only by fulfilling customer needs and exceeding expectations that a business can ensure long-term success. Customer experience breathes life into business. Today, many companies have embraced customer experience as a key strategy to accelerate business outcomes.
Among the CX leaders who are catalyzing massive industry transformations is Stacy Sherman. An amalgamation of grit, dedication and perseverance better defines Stacy Sherman, the woman behind Doing CX Right. Stacy is a customer experience (CX) expert, specializing in strengthening loyal relationships between individuals and companies. She is a renowned professional speaker, advisor and author.
Backed with more than twenty-five years of experience and holding multiple leadership roles at major companies such as Liveops, Verizon, Wilton Brands, AT&T, and Schindler Elevator, Stacy possesses the critical insights to execute growth opportunities and drive profitable growth through customer experience.
Many companies claim to put people first but their actions fail to meet the real needs of clients. Leaders even create negative emotions in the workplace that hinders work and productivity. To fill this gap, Stacy has created DoingCXRight®, a proprietary Heart & Science™ framework that is designed to help get and keep loyal customers fueled by a valued and empowered workforce.
With an aim to bring the heart to business, Stacy works with clients across the globe to help them gain a competitive advantage and sustain profitable growth to drive transformation. She is making continual efforts and simultaneously achieving milestones in empowering clients to make meaningful, enduring relationships. Numerous accolades and industry recognition underscore her unwavering commitment to fostering genuine and impactful connections.
Stacy has a stronghold and knowledge of customer experience. She is known for storytelling and captivating audiences at events, webinars and podcasts that diligently focus on Doing Customer Experience Right. Over two decades in the industry, Stacy has coached and delivered hundreds of speeches and workshops shedding light onto her Heart & Science™ framework that consistently produces tangible results and brand distinction.
With a proven track record of success in turning dissatisfied customers into brand promoters and transforming company cultures whereby Customer Experience and workplace satisfaction are now a priority, Stacy has marked her name way ahead of her contemporaries.
Indeed, it is not without any reason that Stacy Sherman has been acknowledged and recognized for her profound experience, visionary mindset and revolutionary expertise in customer experience.
