With a degree in information systems and finance, Uzair Sattar, CEO, ICE Consulting started his career working with an IT services company when he noticed that the work strategy was not in the best interests of its client and simply wasn’t effective. While it was a client-focused company, the firm was mainly working to increase its own profit margin. This motivated Uzair to work toward making a difference in the overall approach.
This is how ICE Consulting emerged as a customer-centric IT services company. Apart from incorporating newer technology into its business approach, the company also trains its staff on how to use the latest technologies. “We determine the requirement and develop our solution, which is generally a mix of cloud and in-house services,” says Uzair.
ICE Consulting designs the cloud infrastructure and works mainly on the security system, to offer proper access control of the virtual private cloud (VPC), providing firewalls, web applications, and help with data backup. In fact, ICE has developed a complete comprehensive proprietary IT management tool that manages and monitors cloud servers and resources to help its clients cut costs and maximize their investments. The company understands the IT service needs of its clients and offers outsourced complete managed IT services that will keep them running smoothly so that they can get to scientific discovery even faster. ICE Consulting also has the expertise to migrate all or part of their client’s IT infrastructure on to the cloud.
ICE Consulting not only offers technical solutions and expertise but is also offering standardized policies and procedures that it has fine tuned over the years by servicing the IT consulting needs of hundreds of companies in the last 20 years. The company has developed a strategic relationship with organizations like the California Life Sciences Association (CLSA), the state’s largest and most influential life science advocacy and business leadership organization, and has achieved greater recognition in the bioscience industry to provide the best IT services to them. As a CLSA partner, ICE Consulting is qualified to provide 5-star IT services to biotech and life sciences companies. The company has expertise in designing and maintaining IT infrastructure from high-performance computing (HPC), big data science and backup to the server, network, user support, and cloud services. The ICE engineers are highly professional and assist their clients with HIPAA and GDPR compliance, and Clinical Laboratory Improvement Amendments (CLIA) as well.
For more than a decade, ICE Consulting has been successfully providing complete outsourced managed IT services to biotech and life sciences firms. Currently, the company offers three categories of services:
1. Strategic Services — that are actionable include comprehensive IT audit and assessment, system and network design and security, disaster recovery and business continuity, and much more.
2. Upgrade and Migration Services — that are ready to scale for your future include system, network, and application upgrade and migration, new office and server room build-out and more.
3. Proactive Managed IT Support — that reduces unplanned downtime and optimizes stability includes complete on-going IT maintenance with 24/7 monitoring, virtualization and storage area network, cloud services, and much more.
Recently, ICE Consulting offered its services to a biotech firm in South San Francisco, who is developing a new approach to cancer research and drug development. The company hopes to develop therapies that cure and significantly improve survival for cancer patients. With its fast-track growth from 10 to more than 200 employees, a pharma giant acquired the company last year. ICE Consulting was instrumental in helping the company scale to meet its IT needs. ICE Consulting also helped them design and implement a robust IT infrastructure and is now maintaining the existing systems. This has reduced the overall costs of supporting and maintaining the IT infrastructure.
With many such success stories, ICE Consulting is in a leading position in the industry. The company has established a global presence already and is planning to expand further, both technically and geographically.