CHAMBERLAIN GROUP is a global leader in smart  access solutions. As the corporate parent company to  prominent brands LiftMaster,Chamberlain, Merlin and Grifco, the organization designs and engineers residential garage door openers, along with dock  leveling systems, commercial door operators and gate  entry systems. The products are connected through its  innovative myQ ecosystem, which empowers  customers to control and monitor entry points and  events through smartphone access. 

“Innovation and customers’ evolving needs are driving  our access solutions strategy,” said JoAnna Sohovich,  CEO of Chamberlain Group. “Chamberlain Group  leads the way in providing customers with reliable  solutions that allow them to move safely through their garages, homes, communities, businesses and storage  facilities. To ensure we are keeping pace with our  customers’ needs, we embarked on a business,  technological and cultural transformation centered on delivering smart access solutions to our customers.”  

Chamberlain Group has been recognized as one of the  Top 50 Most Innovative Companies to Watch in 2021.The organization is a family-owned company guided by  eight family values: Good Corporate Citizenship,  Partners, Employees, Customers, Integrity, Long-Term Growth & Profitability, Leadership, and Quality & Excellence.From a safety and security standpoint, the organization knew that connectivity was the business’s  future, so it had to define where that transition may take it.  As its capabilities expanded, consumer needs and  expectations also evolved. The organization learned how  to add value to connected customers who want  knowledge around access points in their homes and  businesses.  


One of the first problems the organization encountered  was that many garage door openers in the market are not connected to the internet because they traditionally did  not have Wi-Fi chips. So, the organization invented the  myQ Smart Garage Hub that allows you to connect your  existing garage door opener to the internet via Wi-Fi. If  customers buy a new LiftMaster or Chamberlain garage  door opener, it will be Wi-Fi-enabled, but, in the meantime,  if their opener is still working fine, the customer can buy  the hub, and that helps enable a connected garage.  

Chamberlain Group is aligned closely to its various  customer segments. By listening to the customers, the organization can better understand their pain points and  work with them to solve their problems. “We tried to  expand our thinking from garage door openers to overall  access. We just launched the myQ Pet Portal to allow pet  owners to let their pets in and out of their home while they  are away. We replaced the door entirely, and there is a  panel on the lower half of the door that opens up like an  elevator, which has video streaming and two-way voice  communication. It is a terrific example of building productive relationships with customers around access,  not just garage door openers,” extols Sohovich.  

Three megatrends shaping the access industry are  connected homes and communities; smart vehicles and e-commerce and delivery solutions. People are expecting smart home solutions, and with the rise of urbanization,  there is also a rise in gated communities as people are  more specific about their security and privacy. There is also an increase in remote work arrangements as many  people are conducting business in their respective homes.  People began to think about how they can use their  homes differently and design them to fit their lifestyle.  

In terms of smart vehicles, there are three main categories. In today’s world, vehicles are coming in and out of the garages mostly using a transmitter where one can push  the button, and the garage door will open. Also, there’s  newer technology where the buttons are integrated into  the car’s overhead console, mirror or visor. As we move  forward, there’s going to be an app on the telematics  screen, so there won’t be any extra buttons or transmitters.  

E-commerce and delivery solutions spiked during 2020  because of the pandemic. Chamberlain Group’s in-garage delivery solution was very timely. The organization also  looks at it from a logistics and warehouse domain  perspective because it controls docking systems. The  organization has dock levelers that provide smart  solutions, including gates for warehouses and door  operators. 

Chamberlain Group has a long history of innovation  around making garage doors, gates and docks smarter  and safer. The introduction of the myQ smart  technology was a game-changer by allowing its LiftMaster and Chamberlain products to become part of  a connected ecosystem.The organization integrates  other connected device platforms – it has cloud-based  access control systems for businesses, and it does  vehicle-to-home communications.The myQ app allows  users to receive real-time notifications for the status of  their garage door, set scheduled events, share access  and integrate with leading automation platforms. 

Chamberlain Group has worked with several partners of  various sizes. While working with Amazon, the myQ Smart Garage Hub has been an essential tool in raising consumers’ garage connectivity rates. The product’s  awareness has been tremendous since the myQ Smart  Garage Hub is often a top seller on the Amazon  marketplace. The myQ Smart Garage Hub’s success,  combined with the ability to connect customers to their  garages, opened the door to partner with companies like Amazon.By working together, they add value to  Prime delivery services through Key by Amazon  In-Garage Delivery to provide a secure ecosystem for  delivery.  

The myQ technology is helping Mitsubishi Motors  redefine in-vehicle garage control with the myQ Connected Garage. myQ smart access allows  automakers and tier 1 suppliers to integrate smart  vehicle access within their infotainment system, so drivers can safely monitor, open and close their garage  door from anywhere through convenient in-dash  touchscreen control. The technology will debut on the  2022 Mitsubishi Eclipse Cross, a technology-forward compact SUV and the all-new 2022 Mitsubishi  Outlander SUV. It will also be available to 2018-2020 Mitsubishi Eclipse Cross owners through the My  Mitsubishi Connect app.  

Chamberlain Group moves from a company that opens  doors to one that creates seamless access journeys by  connecting people, points of entry, and events. Creating  smarter hardware with enhanced data, knowledge, and  visual insights, the organization is building a smart  access ecosystem. The ecosystem expands access points in homes,businesses and communities. Beyond that, the  rganization will leverage technological  applications like analytics and artificial intelligence to  provide people with more convenience around access  points.


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